Updated 16 October 2026

Support

Write to support@tonalia.net and a person will answer. If something is wrong with an exercise, the question and your answer help: a screenshot is perfect.

I paid, but the app still shows the paywall

Open the paywall and tap Restore, at the top beside close. Make sure you are signed in to the same Tonalia account you used when you bought it. If that does not unlock it, write to us with the email on your account.

How do I cancel?

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Tonalia. Cancelling there stops the next renewal; you keep access until the end of the period you paid for. Cancel at least 24 hours before a free trial ends and you are not charged.

I cannot sign in

Use the same method you signed up with: Apple, Google or email. If you signed up with email and forgot the password, tap Forgot your password? on the sign in screen. If you used Sign in with Apple and hid your email, sign in with Apple again rather than with an email address.

Will my progress move to a new phone?

Your subscription will, because it belongs to your account. Lesson progress is stored on the device, so a new phone starts the tree again; section 1 goes quickly if you already know it.

How do I delete my account?

In the app, open Profile and tap Delete account, then confirm with your password, Google or Apple. The account is deleted straight away. Deleting it does not cancel an App Store subscription, so cancel that first in Settings. If you cannot sign in any more, write to us from the email on the account.

Can I join the beta?

Join the waitlist and tick the beta box. We send invites as places open.

Questions about this page: support@tonalia.net